Now, it certainly is a rare thing for a water softener tank to "explode" but, that is exactly what happened to a customer who called
AttaBoy for help yesterday. It turns out that this Fishers customer's name brand, budget grade water softener tank (not supplied or installed by AttaBoy Plumbing or another professional plumbing contractor) had ruptured under pressure litterally spewing water and resin all over the area and bending 3/4" copper water lines in the concrete slab. So much for saving a buck.
Though the tank was covered under warranty and the supplier was willing to not charge for installation labor, this Fishers customer insisted that they wanted "their" plumber to install a new professional grade water softener. And, from what I understand from our plumber, is that the other water softener company is reimbursing the customer for the new professional grade water softener professionally installed by
AttaBoy Plumbing . My hat is off to the water softener company for fitting the bill for the new softener, though, I believe it was smart business because the softener was less expensive then paying for the clean up. The Fishers customers got a high quality, dependable water softener from AttaBoy with no worries at no cost, though, they do have a pretty fair mess to clean up. And, my favorite part, AttaBoy got a new happy customer! Hey
Indianapolis,
Zionsville,
Carmel,
Noblesville,
Geist,
Avon, and
Greenwood; Call, Click, or Chat now to have an AttaBoy water softener expert examine your water conditioning needs.
I'll start by saying, "I love it when AttaBoy is able to turn a negitive situation into a positive". And that's exactly what our AttaBoy plumber was able to do yesterday on a Fishers new hot water heater installation job that after the new water heater was installed it would not fire up!
So let me paint the picture here: we have a customer (a first time AttaBoy customer) who called early afternoon upset that her water heater was leaking all over the floor and of course she had no hot water to boot..."will you come today?" We worked her in the schedule immediately, our plumber did verify that her hot water tank was leaking and provided price and warranty options to her and her husband (over the phone at work)...they chose the better warranty option and our plumbing technician proceeded with the installion.
Once completed...time to fire up the burner...NO IGNITION! Turns out a safety electronic valve on the blower motor tested bad..."out of the box" and the manufacturer wanted to "over-night" a new part tomorrow...which means we would get it the day after tomorrow. So here we have a first time AttaBoy customer who just spent money for a new hot water heater (no one wakes up in the morning a says I want to spend money with a plumber today), and they have no hot water! Our plumber explained the situation and assured them that they would be taken care of and with hot water "first thing in the morning". The customers were very patient with our plumber, but understandably a little nervous about the situation.
Here's where it gets good. Our plumber was camped on the steps of the local supplier to be first in when they openned at 7:00. We were just going to purchase the needed part (it is covered by manufacturer warranty) instead of the "normal" process of waiting on the shipped warranty part direct from manufacturer but they did not have it in "stock". Well, long story short, because of our relationship with the supplier, and a little bit of arm twisting and begging, they "robbed" the part of a new water heater which we were able to purchase. We had the customer in hot water by mid morning. I called to follow up with the customer and make myself available to any questions or concerns. Both the Mr. and Mrs. expressed how "happy" they were with their experience with AttaBoy and "trusted" we would stand behind our work and products. "You have a customer for life". A win/win!
Just like that cable program "Bath Crashers", we are installing a new basement full bath today in
Fishers. Before days end, two of our
AttaBoy plumbing craftsmen will have jack-hammered the basement cement floor and installed the sewage ejector pit and all the "rough-in" portion (the water and drain lines) for the tub/shower, lavatory, and toilet. This part of a new basement bath is pretty intense...especially on a day like today where it is going to be 95 degrees and humid. But, these two
AttaBoy technicians will get on in professional manner and have a new basement bathroom for these excited Fishers customers very soon. Call, Click, or Chat to have that new bathroom roughed in...today!
You know, as a consumer myself, it's the small print stuff...or to be politically incorrect...the outright misleading by many companies and manfacturers that rubs me the wrong way..."we didn't say whether we did or did not". Or my favorite attitude, "well, of course, there is the wheel tax fee which generates the wheel tax fee fee, in which we have to add an additonal 10% handling fee for handling the wheel tax fee (which adds an additional 20% to your auto repair expense after the fact when you are at the window paying). Now, I know I am exagerating and being a little silly...but, thats how it feel sometimes.
Take this Noblesville customer with a leaking water heater. They bought a water heater from one of those big box do-it-yourself stores thinking they were "saving" money. He thought he was covered by a good water heater warranty which stated that the water heater would be replaced should it leak anytime with in 9 years. Well, as it happened, the water heater tank sprang a leak a couple years down the road so this Noblesville hot water heater customer called the store to say he needed to take them up on the warranty. They notified him that they did not handle any warranty issues and that he would need to call the manufacturer direct. A little put out and surprised, he called the manufacturer who in turn told him that they would give him a varification number and that he, the customer, would have to take the water heater back into the store with the varification number to redeem a new water heater. Let me repeat that...the customer would have to drain the water heater, disconnect the mechanicals, run the 200 pound water heater up the basement steps and load it in the family truxter, and take it into the customer service counter of the do-it-yourself center he purchased it from So much for the few dollars in savings...not to mention his broke back!
Call, Click, or Chat now to service your hot water heater.
AttaBoy plumbers are water heater experts. And with
AttaBoy Plumbing's water heater warranties if you experience any problem...you have no worries mate...and certainly, no hauling around a water heater yourself!
I had a message on my voice mail from a person who stated only that they were a customer and wished for me to return their call (no name or reason given). When I returned the gentlemen's call he said with a smile in his voice, "I bet you think I have called to complain". I said something like "I sure hope you don't have a complaint with AttaBoy." He went on to explain who he was and how he decided to "try"
AttaBoy Plumbing but was not expecting us to fulfill on our claim of "Big City Service...Small Town Price" based on his experience with other plumbing companies. But he went on...I got to listen for almost ten minutes as he raved about AttaBoy Plumbing as compared to those "other guys". I have to admit that I asked him if he would consider writing an online review. Though I will admit that we are not always perfect or may not be the cheapest plumbing company you are looking for (we can not compete with "I have a friend of a friend's second cousin once removed who knows a guy that will do it for nothing" scenerio), I am proud to say that overwhelmingly customers who speak with me have the kind of reaction like this Indianapolis gentlemen and I am confident that whether you live in Fishers, Carmel, Geist, Noblesville, Zionsville, Avon, or Greenwood; you will not find a more "bang for your buck" when it comes to installing or repairing water heaters, sump pumps, toilets, dripping faucets, small water or drain line leaks all the way to replacing a main water or sewer line. Like this gentlemen, "try" us and you will see why
AttaBoy is an Indianapolis Best Value!
AttaBoy Plumbing does a lot of toilet repairs. It's what we do...and we do it daily. AttaBoy plumbers have seen every toilet problem there is and if there is a toilet causing havoc anywhere in or around Indianapolis, our plumbers will most certainly save the day. Your AttaBoy toilet expert can find and repair that nagging leak to providing and installing today's state-of-the-art water closets. For toilet relief today Call, Click, or Chat now!
As I sit here in the AttaBoy office to write this blog the rain is still pouring down. There was no morning meeting for the plumbers...just get on with it and to all the poor folks with flooded basements. I could hear my sump pump just cycling one after another this morning before I left for the office...which a normal Fishers to Castleton "rush hour" drive time takes me about 20 minutes...this morning...and hour and half! Roads were flooded in every direction we were forced to detour. By the time I got here the phones and schedule were a buzz with poor or failed sump pump calls.
Sump pumps are one those things we just don't think about...until it's too late. when asked up front (and when standing in ankle to knee deep water) what are the best considerations when purchasing a sump pump I quickly state: "buy a heavy duty, professional grade pump and have it installed by a licensed plumbing expert. Now I know...I literally can hear people all over Indianapolis, Zionville, Carmel, Westfield, Noblesville, Fishers, Geist, Greenwood, and Avon saying, "a sump pump is a sump pump right?" "And, my neighbor's second cousin once removed knows a guy who changes his own oil on his '68 Oldsmoble and will install my sump pump for free because I'm a nice guy." This is when I usually say something like yes, you can save a hundred bucks by buying that cheap sump pump at the local big box hardware store and having the neighbor install it for you for next to nothing. That being said consider this, to have your flooded finish basement cleaned up will cost somewhere between $7000-$15,000...and thats before replacing the "stuff". But here's the thing...it's the personal stuff that is now floating around that can not be replaced and hits the heart (not the wallet) that really hurts. So, a hundred bucks...really?
Call, Click, or Chat now with an
AttaBoy Plumbing sump pump specialist to discuss the sump pump and sump pump back up sytem particulars and value...and don't let a rainy day rain on what is valuable to you.
Broad Ripple is an Indianapolis gem! From the art and music fests, quaint stores and shops, to all the great eating and entertaiment spots. Laura and I love it. But, when I think of Broad Ripple I also think "plumbing". That may sound funny but I can't help it.
AttaBoy plumbers do a lot of faucet, toilet, water heater, sump pump, clogged drains, and leaking pipes repairs. Just like our bodies, your home's plumbing ages...and Broad Ripple plumbing is at "that" age. So, when your plumbing causes you pain...Call, Click, or Chat the Broad Ripple plumbing experts of
AttaBoy.
Hey Indianapolis, do you ever think, " I just need a break"? You know, something good to go your way when something unexpectantly not so good arises. Well, thats exactly what
AttaBoy Plumbing's half off second same task deal is! Purchase any plumbing task and product at regular price and get each additional same plumbing task and product for 50% off! For example, purchase one drain clog opening at regular price - get the second drain rooter at half price. Repair one leaking faucet at regular price - repair another for half. Catch one running toilet...catch a second for half the cost. You get the idea. We know you were not expecting that bad plumbing break...but Call, Click, or Chat
AttaBoy Plumbing today and we will give you a great savings break to heal your plumbing break.
So, I answer this call from an Indianapolis customer who immediately asks, "do you do bathroom plumbing?" I have to admit that that kind of plumbing question always makes me smile. Oh I know it is a good and fair question...I mean, doctors and mechanics specialize...so it very well can make good sense that plumbers would specialize in areas of the home too. As it turned this Indianapolis plumbing customer had three distinct concerns in his bathroom: a leaking toilet, a clogged tub drain, and he was interested in having us install two new sink faucets. All three jobs we can handle with ease. So, after a short conversation, we scheduled a service call to take a look at his needs and to give him an exact price for the job(s). Turns out we did all three jobs and earned a new customer...attaboy! If it leaks, drips, or clogs...in your bathroom; your
AttaBoy plumber has seen it before and can get the job done.
Yesterday was one of those days that I know all plumbing companies in
Indianapolis (and
Fishers,
Carmel, and
Zionsville for that matter) had to be very busy, I know that AttaBoy Plumbing was extremely busy; our plumbers were doing double duty and overtime. That extreme weather front that went through Indy not only brought a lot of rain (that's an understatement), but water heater and sump pump failures. I have explained before in other blogs how a low weather pressure (usually associated with storms) adversly effects a home's plumbing system...one major componet being your hot water heater. Basically, the expansion pressure caused by the low weather front adversly effects the mechanical...so if your water heater is on the verge of leaking...it is literally pushed to the breaking (or leaking) point by the weather. And as for sump pumps...well, all the rain pushes them to their breaking point. So next time you see storms and heavy rain forecasted...give
AttaBoy Plumbing a call and be on the front side of a plumbing problem or flooded basement. And tell'em Richard (that's me, your neighbor and owner of AttaBoy Plumbing Company) said take an additional 10% off for being so smart and proactive!
Natural gas that is.
AttaBoy Plumbing receives and performs more gas leak repairs in
Indianapolis than
Fishers,
Carmel,
Noblesville, and
Zionsville combined. The main reseason is simply that the gas piping is older. What starts to happen is the the old black steel piping and fittings once used for gas installations in Indianapolis start to pit and decay literally from the inside out. Finally, a consumer will detect a leak by smelling that natural gas smell (which is not natural, the ordor is injected in so we humans can detect it with our noses) or by a high gas bill. If you call the gas company they will come out and simply shut you off and tell you to call a plumber. Plumbers are licensed to install and repair gas line leaks. AttaBoy Plumbing plumbers are gas fix experts. Call, Click, or Chat now for gas repair service today!
"Are you looking for an
Indianapolis plumber"? I asked a customer calling in for plumbing service this morning. It turns out this customer lived and was calling from Chicago! They had run an internet search inquiry for plumbers and
AttaBoy Plumbing came up as an option. I love the internet...I still am amazed at where technology is today. When I started plumbing in the early eighties plumbers still ran cast iron and customers used something called the yellow pages to find Indianapolis plumbing companies. I remember when fax machines came out...that's a blog for another day. Bottom line: if you are looking for an
Indianapolis plumber or plumbing company, AttaBoy Plumbing is your local-family owned hoosier plumbing answer...sorry Chicago.
One of our
AttaBoy plumbers got a great compliment from one of our
Indianapolis customers yesterday. Our plumbing technician ran into a snag on a job prior to a job they had scheduled a specific time for with our Indianapolis customer. I called the customer to apologize and explain that their attended plumber was "stuck" on a job and running behind schedule and that I would make their water heater job priority and send the next available plumber. It really made me smile when I heard our customer's response, "that's okay, I'll wait for my plumber, he's the best in town". I know that our customers get attached to "their" plumber, and it says a lot to me when customers are willing to "wait". I'm proud to say that that experience is not unique to that plumbing technician.
AttaBoy plumbers truely are tops among Indianapolis plumbers.
AttaBoy Plumbing won a new Carmel plumbing customer yesterday! This nice Carmel Indiana resident had been using one of those rooter companies, and when she woke to a leaking water heater yesterday morning she called them to come out to replace it. She was shocked by their price and was put off by the heavy add-ons sales tactics and so sent them on their way and called AttaBoy Plumbing. As it turned out, we saved this Carmel plumbing customer over 60%...and for a better water heater with more warranty! Now THAT'S what we at AttaBoy Plumbing call a WIN/WIN...she saved a boat load of money, and we got a great new customer.
We received another great review from a customer in Fishers today that I wanted to share:
"Atta Boy came out to help us with our plumbing needs within hours of our phone call!!! The tech was very professional & friendly. Most important, he gave us 3 pricing options to fit our budget needs. They are now going to be our 'go to' plumbing service."
I just love and appreciate getting such great feedback from our customers. It is always our goal to give each customer options when faced with a plumbing repair and then leave it up to the customer to decide what will work best for their needs and budget. It is also our goal to be professional, friendly and quick to respond and then, to get out of your hair!
So whatever the plumbing problem, whether it is hot water heater issues, toilets running, drains backed up, or a dripping faucet, call AttaBoy and let us exceed your wildest expectations! You'll be glad you did!
Mrs. AttaBoy
As always, proudly serving the
Indianapolis,
Fishers,
Carmel,
Noblesville,
Zionsville,
Westfield,
Greenwood,
Avon,
Broad Ripple and
Geist areas.
Sunday after church service I was approached by couple at our church who live in
Carmel as was asked if they needed a water softener since "Carmel softens the water when they treat it". Ironically, I received a call Monday morning from a
Carmel resident who requesting a water heater check and flush who also asked if she needed a water softener since "Carmel water is softened". My answer to both was a confident "yes, you need a water softener in Carmel"...well, you don't "need" one, its not like you are going to die if you don't have one...your plumbing fixtures and mechanicals certainly won't last as long. You see, we in central Indiana have some of the hardest water in the country, that includes Carmel Indiana. Now, Carmel does treat their water in a manner in which it does reduce (fractionally speaking) the hardness of the water, however, it certainly would not be considered softened...that simply would be an extremely expensive quest for Carmel...I know taxes are high but geezy pete! So, Carmelites...get that water softener and you will notice a very positive difference in your water quality and plumbing fixtures usefulness life.
I thought you would never ask, yes,
AttaBoy Plumbing plumbers are water softener experts. Call, Click, or Chat now for service today!
That is what we heard from a few different
AttaBoy Plumbing, Heating and Cooling customers yesterday. Unfortunately, a number of
Fishers,
Geist and
Indianapolis customers woke up Monday morning to a few inches of water in their basement because their primary sump pump failed and they had put off investing in a reliable back-up system. Now those customers are dealing with water damage, ruined furniture and carpet and insurance paperwork. Quite a nightmare.
At AttaBoy, while we understand the difficulties of the economy right now, we always strongly encourage our customers to invest in some type of back-up system for protection of their belongings and their sanity and their peace of mind!
There are a number of different back-ups available that can meet most budgets and our professional plumbers can help determine which one best meets each individual customer's needs. Spring is right around the corner and remember the saying, "April showers, brings flooded basements", or something like that.....
Give your sump pump experts at
AttaBoy Plumbing, Heating and Cooling a call and get some peace of mind.
As I sit here to write this blog
AttaBoy Plumbing Heating and Cooling has three emergency calls being dispatched: a
Carmel,
Geist, and
Broad Ripple basement flooding. Though I make a living from repairing and replacing sump pump and backup sump pump systems; my heart always aches for those going the the misfortune of their sump pump system failing in one way or another. I still remember my personal sump pump system failing last year at this time...stepping unto the basement floor and hearing the "sqwish" and seeing my personal family belongings literally floating around the basement...all because I failed to check out my system (and replace my old pump) before the "wet season". So, don't do as I did and "forget" to head a pending basement flooding problem off. Call, Click, or Chat AttaBoy Plumbing, Heating and Cooling today and get your sump pump sytem evaluated.
Saying that all water heaters are the same...like comparing water heaters found in those "big box" do-it-yourself stores to the water heaters supplied by a professional plumbing company like AttaBoy Plumbing, Heating and Cooling is like comparing those little box cars you see in communist Russia with a free-market, American made Ford, Honda, or Toyota...we just aren't comparing apples to apples. Yes, they both have wheels (the cars that is), a motor, and will get you from Zionsville to Greenwood...but that is just about all they have in common. So it is with water heaters. Yes, those water heaters you buy at the big box hardware store will get the water hot...eventually. But, will cost you more in the long run (really, in the short run) both in cost in operating and maintenence. So, if it is important to you to have hot water for your family, and in the most efficient and cost effective manner...Call, Click, or Chat AttaBoy Plumbing today!
Powered by Compendium